MPACT Group inc.

​MPACT Group, Inc. was originally founded as a Higher Education firm focused solely on Admissions & Compliance Mystery Shopping. However, due to our steadied success in this area, many clients have referred us to others outside of the education industry. Seeing a need in these other areas allowed us to grow our brand and bring value-added solutions to many more clients. Serving hundreds of clients across multiple industries has allowed us to become a well recognized, affordable provider of top-notch mystery shopping and satisfaction solutions.

taking the mystery out of your customer's experience!

Look at your staff, process, products and services through the eyes of your customers:

Use a proven method to get the FACTS about your business. Use tools to gain insight and OPINIONS of your customer’s experience.

Traditional Mystery Shopping gives you the FACTS and Surveys and Questionnaires provide you the OPINIONS!

Our proven methods and analysis will give you the EDGE that you need to stay COMPETITIVE and deliver RESULTS for your customers.
MPACT Higher Education
Are you looking for a student’s perspective when it comes to their interactions with specific departments within your school? Let us help you take the “unknown” out of their experience with our solutions for mystery shopping and student satisfaction!
MPACT Business Solutions
Is your business able to “know” what a customer is thinking? Are you able to anticipate what their needs are? Find out more about our solutions for understanding and anticipating the wants and needs of your customers!
Independent Sales Representative
Are you a self-driven, independent and home-based sales professional seeking additional part-time sales income? We are MPACT Group Inc., a fast growing company that specializes in mystery shopping analysis and other quality assurance.
MPACT Group, Inc
MPACT Group, Inc. was originally founded as a Higher Education firm focused solely on Admissions & Compliance Mystery Shopping. However, due to our steadied success in this area, many clients have referred us to others outside of the education industry.