mpact business solution
Get the FACTS about your business and how it’s viewed by your customers. Traditional Mystery Shopping provides the FACTS and can meet the following three objectives:
1) First and foremost, it is the most effective method of gathering information on how your customer feels about the experience they have while purchasing your product, going through your processes, and being in your facility. The FACTS!
2) It allows you to measure how well your Sales Staff, Front Line Personnel and other staff within your organization communicates to your customer. The “in-shop” Recordings and Feedback Forms don’t lie!
3) Real life training opportunities for you staff. Just like in professional sports, an effective mystery shopping program is basically like re-playing the “game footage” to prepare for the next customer!
Guest / Customer Satisfaction Survey
We use tools to gain INSIGHT and OPINIONS from your customers.
Are you meeting the expectations of your guest and/or customer?
What would your guest/customer like to have?
If they didn’t buy from you, why not?
MPACT Group provides a solution that can be tailored to answer the above questions for you. Getting the opinion of your customers and guests can provide you with insight that can help you grow your business and better your customer’s experience.
MPACT Group works with the following sectors:
Apartment / Rental
Retail Stores and Organizations
In-Home Sales Transactions
Fine Dining Establishments